Collect customer feedback in Slack.

"How do we collect customer feedback in Slack?" is one of the most common questions product teams ask, and the honest answer is: you do not want to. Asking customers to post feedback in your Slack workspace means giving strangers access to your internal channels, losing the ability to deduplicate requests, and burying votes inside threads that nobody can search a month later. What you actually want is a public-facing place where customers post, vote, and discuss in the open, and a private alerting layer that pipes everything important into the Slack channels your team already reads. That is exactly what Upvoty + Slack does.

Upvoty gives you a polished, branded portal at your own domain where customers submit feedback. They upvote each other's posts, leave comments, and watch the roadmap move. Every interaction, new post, new vote, new comment, status change, optionally fires into a Slack channel of your choice in real time. Your team gets the firehose, your customers get the storefront.

Route the right feedback to the right channel

A blanket #feedback channel is a fast way to get everyone to mute it. Upvoty's Slack integration supports granular routing: send mobile-tagged posts to your mobile team's channel, billing feedback to the billing squad, and enterprise customer requests to a private VIP channel that only your CSM and product lead can see. Combine this with segments and you can route by customer attribute too. Posts from accounts paying over $10k a year get their own alert stream, separate from the general firehose.

Threshold-based alerts to cut the noise

Not every vote needs to be a Slack ping. You can configure Upvoty to alert only when a post crosses a threshold, ten upvotes, fifty upvotes, your top 1 percent of posts this quarter, so the signal stays high. Pair this with weekly digests for the long tail, and your team only sees Slack messages that actually require attention.

Two-way actions, not just notifications

Slack notifications are useful, but Slack actions are where the integration earns its keep. From any Upvoty message in Slack, your team can change the status of a post (Planned, In progress, Shipped), assign it to a teammate, merge duplicates with our Merge AI, or reply, and the reply posts back as a public comment so customers see real engagement without anyone leaving Slack. The whole feedback workflow lives inside the tool your team already has open.

Privacy, security, and operations

The Upvoty Slack app is installed once per workspace and uses scoped OAuth. You decide which channels it can post to, and you can revoke access in one click. For private channels, just invite the Upvoty bot. We never read your team's messages, only post to the channels you authorize. Combined with team roles and our REST API, you get a Slack integration that is both painless to set up and serious enough for enterprise security reviews.