Your support team talks to customers all day. Every feature request hidden in those chats deserves to land in Upvoty, with the customer attached and the conversation linked, in one click.
Sarah from Acme Corp
Enterprise plan · $14k MRR
From any Intercom conversation, hit Send to Upvoty. The chat becomes a feedback post with the customer attached.
Smart tags pre-fill based on chat content. Posts land on the right board with the right labels, ready for triage.
When you ship, customers who came in through Intercom get notified automatically, no spreadsheet to maintain.
Stop losing feature requests in support tickets.
One-click conversion.
Plan, MRR, segment carried over.
Original conversation preserved.
AI pre-fills the right labels.
CSMs vote for silent customers.
Reply when status changes.
See top requests by MRR.
Status flows back into Intercom.
The richest feedback your company ever receives is sitting in your Intercom inbox right now. Support conversations contain the exact words your customers use, the workflows that broke, the workarounds they invented, and the features they would pay more for. The problem is that this gold is buried inside thousands of one-on-one chats that nobody can search, vote on, or aggregate. Upvoty + Intercom fixes that by turning every relevant conversation into a structured, voteable feedback post in one click.
The flow is dead simple. A customer messages your support team asking for a feature. The rep recognizes it as a real request, clicks "Send to Upvoty" inside Intercom, and the conversation becomes a feedback post on the right board, with the customer attached, the original chat linked, and smart tags pre-applied. The next time another customer asks for the same thing, your team votes on the existing post instead of creating a duplicate. After a few weeks, your top requests are ranked by both vote count and customer MRR.
Every Intercom user has attributes: plan, signup date, monthly revenue, company size, region. The Upvoty integration carries all of these across as segments, so when you look at a feedback post you see "47 votes, including 12 enterprise customers and $180k of MRR" instead of just a number. That changes how you prioritize, fast.
The hardest part of running feedback from support is closing the loop. A customer asked for a feature six months ago, you shipped it last week, and now nobody can remember who to email. Upvoty solves this end to end. Every customer attached to a feedback post via Intercom gets notified automatically when the status changes to Shipped, with a message you control. Their Intercom conversation also gets a private note so the next time they reach out, the rep sees "this customer asked for bulk export, we shipped it last week" and can mention it proactively.
Not every customer wants to leave Intercom and go vote in your portal. CSMs and support reps can vote on behalf of customers they are talking to, attributing the vote to the right account. This is how you make sure the loudest customer is not the only voice that gets heard. Pair this with our API and you can even auto-vote based on conversation tags from Intercom.
Intercom is the best place to talk to customers one-on-one. Upvoty is the best place to aggregate, prioritize, and publicly track those conversations as product decisions. The integration is what stitches them together. For organizations that also use HubSpot for revenue data, our HubSpot integration layers in deal stage and pipeline value too, so a feature request can be tied to "$320k of pipeline blocked".
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