Prioritize what your best customers want.

Most product teams operate under the same uncomfortable truth: 500 free users asking for one thing weigh louder in a vote count than five enterprise customers asking for something completely different, even when those five customers represent the majority of revenue. Segments fix this. Instead of treating every vote as equal, Upvoty lets you weight, filter, and sort feedback by the customer attributes that actually matter to your business.

Segments turn your feedback board into a revenue lens. Sort by ARR and the request from a $200k customer surfaces above 200 votes from free users. Filter to "enterprise plan" and the noise from trial users disappears. Pivot by region and you can see which features Japan is asking for versus Germany versus the US. None of this requires custom dashboards, it is all built into Upvoty's filtering layer.

Where segment data comes from

Segments work because user data flows in through User SSO. When a user logs in, your backend signs a token that includes attributes like plan tier, MRR, sign-up date, region, role, and any custom attributes you want to track. Upvoty stores those attributes and updates them on every login, so the segment data stays fresh without anyone managing a sync.

For teams that need automated updates between logins, the Upvoty API lets you push attribute changes directly. When a customer upgrades from Growth to Enterprise, your billing webhook updates their Upvoty record so they appear in the right segment instantly.

The prioritization conversations segments unlock

With segments in place, the conversation in your product planning meeting changes. Instead of "which feature has the most votes", you can ask "which feature has the most votes from customers paying us more than $50k a year" or "which feature would unblock the most expansion revenue". That is the level of nuance executives expect when they ask why you are building what you are building.

Segments also work in reverse for risk analysis. Filter to "churned in last 90 days" and you'll see which feature requests came from customers you lost, often with eerie predictive value. Filter to "trial users that converted" and you'll see the requests that correlate with your highest-converting customers.

From dashboard insight to executive report

Every segment view in Upvoty exports to CSV with a single click, and through the API you can pipe segmented feedback into your data warehouse for full executive reporting. Pair segments with integrations like HubSpot or Salesforce and you can even surface the top feedback from each customer directly on their account page in your CRM. That is the kind of cross-team visibility that turns Upvoty into a strategic tool rather than just a feedback inbox.