Linear integration

Customer feedback, native to Linear.

Linear is fast because it stays out of your way. Our integration does the same: auto-create issues from feedback, sync status back to customers, never break Linear's keyboard-driven flow.

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Fast as Linear itself

Issues created in under a second, status sync via Linear's GraphQL events, no polling lag.

Cycle and project aware

Map Upvoty boards to Linear teams, projects, and cycles. Feedback lands where the work actually happens.

Two-way status sync

Move an issue in Linear, public-facing status in Upvoty follows. Voters auto-notified on Done.

Included

Built the way Linear users expect.

Keyboard-first, GraphQL-native, no spreadsheet middleware.

Auto-create issues

From any feedback post.

Per-team mapping

Boards → Linear teams.

Cycle assignment

Drop into the right cycle.

Status sync

Linear states → public status.

Voter context

Attached to the issue body.

Label sync

Upvoty tags become labels.

Auto-notify on Done

Voters get the update.

Free on all plans

Never gated.

Why Linear-first teams use Upvoty for the customer-facing layer they do not want to build

Linear has won the hearts of modern engineering teams for one reason: it gets out of the way. The keyboard shortcuts, the cycles, the speed, the opinions. None of that should change because you decided to take customer feedback seriously. Upvoty + Linear is built to preserve that flow. Customers post and vote in your branded Upvoty portal. The moment you decide a piece of feedback is real work, it lands in Linear as a properly-shaped issue, in the right team, in the right cycle, with the right labels, and engineering carries on doing what they do best.

The integration is GraphQL-native, which means it is as fast as Linear itself. Status updates flow in real time using Linear's subscription model, not by polling on a schedule. When an engineer moves a ticket from Triage to In progress to Done in their morning standup, your customer portal reflects that within seconds. Voters get auto-notified the moment a feature ships, your changelog publishes, and the loop closes itself.

Mapping the right way

Linear's structure (workspaces, teams, projects, cycles, labels) maps cleanly onto Upvoty's structure (boards, tags, status, segments). The integration lets you define those mappings once: this Upvoty board maps to this Linear team, with this default issue type, these default labels, and these status mappings. Tag-based routing lets you handle the messy real world too, where a single feedback board often spans multiple engineering teams. Mobile-tagged posts route to the Mobile team in Linear, infra-tagged posts route to Platform, and so on.

Voter context as part of the issue body

Every issue created in Linear from Upvoty ships with structured context at the top: vote count, top voters, customer segments represented, MRR weight if you have HubSpot connected, and a link back to the live post for comment history. Engineers love this because they finally understand the "why" behind a ticket without scheduling a call with the PM. PMs love it because they no longer have to write the context themselves every time.

Two-way status sync that respects your engineering process

Engineering teams care deeply about their internal states. "In review", "QA", "Ready to ship" all matter internally. Customers do not need to see that level of detail. The Upvoty Linear integration lets you collapse internal states into public-facing buckets: any of your "in flight" Linear states map to a single "In progress" public status, only Done changes the visible state to Shipped. Customers see clean, accurate progress; engineering keeps the granularity they need.

Where this stops paying off

If you are a five-person team using Linear and you do not have customers asking for features yet, you do not need Upvoty. The moment customer requests start outpacing what your team can remember, the moment you have a Notion doc called "feature ideas" that nobody reads, or the moment a CSM says "didn't customer X ask for this?", that is the moment Upvoty + Linear pays for itself. Add Slack on top and the entire feedback-to-ship loop runs without a single manual copy-paste.

FAQ

Frequently asked questions

Why use Upvoty if Linear already has a customer request feature?
Linear's customer request feature is great for internal triage but it is not customer-facing. There is no portal customers can vote in, no public roadmap, no automatic ship notifications. Upvoty is the public storefront; Linear stays your internal engineering tool.
Can multiple Upvoty boards map to one Linear team?
Yes, or vice versa. You can map one board to one team for simple setups, or split a single board across multiple Linear teams using tags (mobile-tagged issues go to the Mobile team, billing-tagged go to Payments). The integration is flexible enough for real org structures.
Does Linear's cycle structure get respected?
Yes. When you promote feedback to In progress in Upvoty, the resulting Linear issue is created in the team's current or next cycle by default, with the option to override per board. Engineering's cycle planning is never disrupted.

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