Sign in with the accounts they already have.

Most teams discover the value of single sign-on for feedback the same way: by watching submission rates plummet the day they put an account wall in front of their portal. Every additional click between a user and the "submit" button costs you feedback. SSO removes that wall entirely. With Upvoty's User SSO, your existing logged-in users land on your feedback portal and widget already authenticated, ready to vote and post without re-typing a single credential.

User SSO is not just a convenience feature. It is the mechanism that ties every piece of feedback you collect back to a known user in your own product database. That means you can segment requests by plan, by ARR, by sign-up date, by feature usage, whatever your team needs to prioritize the right work. The same SSO token that authenticates the user also passes their attributes to Upvoty, so a feature request from a $50,000-a-year customer looks very different from an anonymous vote.

JWT, SAML, OIDC: the right SSO for the right stage

Upvoty supports the three SSO patterns that cover virtually every B2B and consumer product. JWT-based SSO is the lightest path, your backend signs a token with a shared secret, embeds it in the page, and Upvoty trusts it. Most teams ship JWT SSO in an afternoon. For larger organizations, SAML and OIDC plug into enterprise identity providers like Okta, Azure AD, and Google Workspace, so your customer's IT team can manage access centrally without ever issuing a separate Upvoty password.

Combine SSO with the in-app feedback widget and the experience becomes seamless: a user clicks the widget in your product, the form opens already authenticated, and their submission lands in your feedback boards with full user context attached. No second login screen, no abandoned drafts, no friction between thought and feedback.

SSO unlocks private boards and gated roadmaps

One of the most common patterns we see is a public portal for general feedback and a private board for paying customers, beta testers, or internal stakeholders. SSO is the gate that makes this pattern actually work. You decide which user attributes grant access to which board, and Upvoty enforces it. A free user might see only the public roadmap, while a customer on your enterprise plan unlocks the private board where premium feedback is collected.

For internal-only feedback portals, the ones your employees use to file requests against an internal platform, SSO is non-negotiable. Pair it with a custom domain like feedback.internal.your-company.com, lock it behind your IdP, and your portal feels like a native part of your internal tooling rather than a third-party SaaS bolted on the side.

Higher engagement, better data, less moderation

Removing the signup wall increases voting and feedback submission rates dramatically, most teams see a multiple-x jump after enabling SSO. But the second-order benefits are just as significant. Because every action is tied to a real, identified user, spam and abuse drop to near zero. That means moderation becomes lighter, automation can be more aggressive, and your team spends time on real feedback instead of janitorial work.

User SSO is one of the rare features where the technical lift is small, the UX impact is large, and the data improvement is permanent. If your feedback portal still asks users to create a separate account, switching to SSO is almost certainly the single highest-leverage change you can make this quarter.