Featurebase started as a feedback tool. That’s how most teams found it. But recently, it’s become clear they’re not staying in their lane.

They’re shifting toward becoming a customer support platform, chasing Intercom-style features, adding live chat, ticketing, help centers, inboxes, and more. Ambitious, sure. But in the process, they’re forgetting the one thing that got people in the door in the first place: great feedback management.

If you're searching for a Featurebase alternative, you’re probably feeling this too.

When a Feedback Tool Tries to Become Everything

Featurebase is no longer just a feedback tool. It’s:

• A support inbox

• A live chat widget

• A help center CMS

• A notification system

• An AI chatbot assistant

All of that might sound impressive, but it comes at a cost. The product is now cluttered, complex, and increasingly built for enterprise support teams, not product managers at fast-moving SaaS companies.

The result? The core feedback experience suffers. Less focus, slower improvements, and a tool that’s trying to please everyone but ends up working best for no one.

Upvoty Stays Focused on Product Feedback (Not Customer Support)

While Featurebase pivots toward becoming an Intercom alternative, Upvoty stays focused on the teams that actually build products.

Here’s what you get with Upvoty, without the noise:

• Multiple feedback boards for organizing by product, user type, or team

• Public and private boards to handle both internal and customer ideas

• Built-in roadmap and changelog to keep users in the loop

• Fully embeddable widget that actually gets used

• Smart moderation tools to keep feedback clean and relevant

• Custom domains and branding to make it feel like your own

• User notifications that close the loop without extra steps

That’s what product teams actually need. Not another bloated dashboard full of half-baked support features.